Re: [ChatMasti] STANDARD CHARTERED CREDIT CARD

Dear Mr.Athale

Generally, there are names and e-mail ids of the persons with whom you can escalate your complaint.

I suppose you have already tried logging into the website and download a statement.

You should also send your request by a registered Post to the address (unfortunately the address is generally mentioned as PO Box No......) of Standard Chartered Bank.

I suggest you to walk into a Branch of Standard Chartered Bank carrying a copy of the mail sent by you; submit another copy of the mail in case they do not give you a statement (and obviously obtain acknowledgement).

If all the above fail, after waiting for a reasonable time of say 2 weeks, you can approach the Banking Ombudsman.

CA KAMALESH SANGHANI
THAKKER & SANGHANI
CHARTERED ACCOUNTANTS
MUMBAI / COIMBATORE

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From: ChatMasti on behalf of sdathale <chatmasti@googlegroups.com>
To: chatmasti@googlegroups.com
Sent: Wednesday, 29 May 2013 8:30 PM
Subject: [ChatMasti] STANDARD CHARTERED CREDIT CARD

 

I am a credit card holder of Standard Chartered Credit Card for last many years and have not defaulted any payment so for. For the month of November 2012, I did not received credit card statement, and as I was not certain of the amount spent, hence to be on safe side I have made payment of Rs. 20,000/- which was certainly on higher side. Since then I have been following up for credit card statement so that I can finalise my accounts however every time I am told that the same is sent, but TILL DATE I have not received the same. Every time I called on their phone number, a new person is attending the call and there is no coordination and the issue is not resolved. At one stage, I mentioned that will this type of service, I will have to consider of discontinuing of the card, and they cancelled my card my my payment of overseas telephone was dishonoured. I sent number of emails, as there is not point of phoning, because every time new person is coming on line, but there is no response from Bank.  

I want to bring this to the notice of fellow members and request you kindly to guide me how to handle the situation. The credit card statement is not received and the card is cancelled without any information. I am unable to finalise my accounts and don't know whom to approach to resolve the issue 

s.d.athale

Mumbai

09892133045

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